Can’t open hyperlinks in Outlook mail on Windows 11/10

When using a product like Microsoft Outlook, when you click on a hyperlink, it will try to open in the default browser which is the Edge browser. Sometimes it fails to open a link on a Microsoft product in Windows 11/10. This usually happens when the default association to open a link in a browser is broken. In this article, we will share what to do if you can’t open hyperlinks in outlook email under Windows 11/10.

You may see error messages such as:

  • This operation has been canceled due to restrictions
  • Your organization’s policies prevent us from performing this action for you.

This especially happens if you are using an older version of Outlook and have removed Internet Explorer. In this case, re-enabling IE and resetting IE options to default may help.

Cannot open hyperlinks in Outlook email

Microsoft tries to open everything in Edge or Internet Explorer. If you cannot open hyperlinks in Outlook mail, follow these methods to fix the problem.

  1. Restore default file association values ​​for Outlook and Edge.
  2. Export and import registry key from another computer
  3. Reset Edge Settings
  4. Repair office.

Windows honors the default browser association, but when the settings are not configured or there is corruption, it creates the problem.

1]Restore default file association values ​​for Outlook and Edge

  1. Close your default browser if it is open.
  2. Go to Settings > Apps > Default programs in Windows settings
  3. Under Web browser, click Default, then select Microsoft Edge as the default browser.
  4. Switch to Outlook and click any link to make sure it opens in Edge. Close the Edge browser.
  5. Open the default browser again and change the default browser again from the browser option.

Now when you open a link, it will open in the default browser of your choice.

The purpose of this exercise is to fix something that is broken by changing the settings. Usually there is a registry entry for it, and when we perform all these steps it will fix the problem with the registry.

2]Export and import registry key from another computer

Cannot open hyperlinks in Outlook email on Windows 10

Check on another computer if Links can open hyperlinks in Outlook email on Windows 10. If so, we suggest you import particular registry settings from this computer to this computer.

On the other computer, open Registry Editor

Move towards:


Right click on Order folder, then select Export.

Save the file under a name that you will remember on the computer.

Next, copy the registry file to your computer

Double-click it and it will merge the entry into your computer’s registry.

You can also go to the same location on your computer and check if the value is the same as:

"C:Program FilesInternet ExplorerIEXPLORE.EXE" %1

Now try opening a link in Outlook and see if you are still unable to open hyperlinks in Outlook mail.

3]Reset Edge Settings

Unable to open Outlook hyperlinks

The last option is to reset Edge settings. Windows may ask Edge to open a link, if it’s the default browser, but it doesn’t work.

  • open edge
  • Go to edge://settings/reset
  • Click restore settings to their defaults
  • It will open a pop-up window where you can confirm the action.

When you reset, you will lose start page, new tab page, search engine, pinned tabs, etc. This will also disable all extensions and clear temporary data like cookies. Your bookmarks, history and password will not be erased.

Similarly, you can reset Chrome and Firefox.

4]Repair office

You may need to repair Microsoft Outlook or the Office installation.

Repair Microsoft Office Online Quickly

  • Right click on the To start up button and select Apps and Features in the context menu
  • Select the Microsoft Office product you want to repair, then select To modify.
  • It will open Office repair options
    • Quick Repair: Resolves most issues quickly without the need for an internet connection
    • Online Repair: Fixes all issues, but takes a little longer and requires an internet connection.

You can try to repair only Outlook. Try opening a link and see if it works as expected.

We hope these tips were easy to follow and you were able to open hyperlinks in Outlook email on Windows 11/10.

Cannot open hyperlinks in Outlook email on Windows 10

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