Word or Excel hyperlinks are slow to open

Sometimes when you click on a link in a Microsoft Office program like Excel or Word, it takes a long time to open. If you encounter this problem, this article may help you.

Word or Excel hyperlinks are slow to open

If Microsoft Office Word or Excel hyperlinks are slow to open, under normal circumstances or when pointing to Microsoft AD FS Server, try these suggestions:

  1. Open Word (or Excel) options
  2. Click Advanced
  3. Locate the Save section
  4. Select the Copy files stored remotely to your computer check box
  5. Click OK and exit.

Word or Excel hyperlinks are slow to open AD FS sites

Active Directory Federation Service (AD FS) enables single sign-on functionality that provides customers with a simplified user experience when accessing an organization’s web applications. However, sometimes when you try to access these sites via hyperlinks in Microsoft Office applications like Word or Excel, the sites take at least 60 seconds to open.

This problem mainly arises for the following 2 reasons. First, ADFS is not equipped to handle a HEAD request it receives from Word or Excel applications. Second, although AD FS attempts to respond with an error message, the AD FS protocol rejects it because the HEAD response cannot contain a request body. To resolve this issue, try the following:

  1. Open Windows Registry Editor.
  2. Move towards Office16.0CommonIdentity.
  3. Add DWORD: ReplaceHLinkHEADRequestWithGET.
  4. Change the value to 1 (Hexadecimal for Base).
  5. Close and exit Registry Editor.
  6. Restart the computer.

Open the Windows Registry Editor. To do this, press Win + R in combination to bring up the ‘To run‘ dialog box.

Type ‘regedit’ in the empty field of the box and press ‘Enter‘.

When Registry Editor opens, navigate to the following path address –


registry editor

Create a new registry key – DWORD – ReplaceHLinkHEADRequestWithGET.

registry editor dword value changed

Double click on the entry and change its default value ‘0’ to ‘1‘.

When done, close the Registry Editor and exit.

Restart your PC. Your issue should be resolved and it shouldn’t take long for Office apps like Excel, Word to open AD FS sites.

registry editor dword value changed

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